Why outsourcing is a solution

Outsourcing experts in health IT and innovation is value-driven,

cost-effective, flexible, and scalable. It enables mitigating risks of technology adoption and software implementation associated with fast-moving innovation, rapid technology change, and up-to-date compliance. It empowers organizations to leverage the latest technologies and remain competitive without incurring significant investment in employee upskilling or reskilling. Either healthcare organizations or technology companies can accelerate speed to market and focus on core business.

Why us

A team of experts with knowledge, skill, and 15+ years of experience in healthcare management and digital transformation. We hunger to share our knowledge and skills for driving change in healthcare

Who are our clients

hospitals, clinics, private practices, nursing homes, assisted living, public health centers, academic medical centers, insurance companies, and technology companies

Our mission

Familiarize healthcare personnel with the power of health information technology and healthcare management, and empower them to provide best practice, best care, and positive impact to all patients

About Us

a healthcare management and digital transformation consulting company

Our vision

Transform healthcare to deliver transparent, compassionate, and high-quality care, together with a healthy doctor-patient relationship

Our core values

1. Professional

2. Creativity

3. Excellence and quality:

4. Transparency, reliability, and integrity

5. Client commitment

6. Collaboration and partnership

7. Empowerment and growth

8. Simplicity

9. Sustainability

Our core values

1. Professional

2. Creativity

3. Excellence and quality:

4. Transparency, reliability, and integrity

5. Client commitment

6. Collaboration and partnership

7. Empowerment and growth

8. Simplicity

9. Sustainability

Our team

We are a team of subject-matter experts. Each of us has in-depth knowledge and skills in particular fields. We have collectively worked for world-recognized healthcare organizations for at least 15 years. Each of us is aware of challenges such as varying levels of computer and technology literacy among users, generational gaps, and multicultural working environments. We are trying our best to stay open-minded, empathetic, curious, and adaptable; listen actively and proactively; and use clear and simple language

Our experience

our team members worked for international hospital that are considered benchmarks in Thailand, as the digital transformation team. We have worked with the pre-release versions (beta versions) and release versions of Amalga since 2000. Some of us worked for international hospitals that are considered benchmarks in the world as clinical and project managers. Some staff worked for global technology companies and got involved in software integration with at least 30 EMR or HIS systems of more than 100 hospitals in Southeast Asia

Working methods

We work both at client sites and remotely, depending on situations and conditions; therefore, we can provide affordable expertise with easy access, flexible support, and faster response

What we do for our clients

1. We are willing to transform healthcare to provide transparent, affordable, accessible, equitable, and high-quality care

2. Our principal strategies are healthcare development and digital transformation, hopefully to set off a chain reaction in the industry

3. We help healthcare organizations possess Electronic Health Record systems (EHR) or Hospital Information Systems (HIS) that meet HIPAA and HITECH compliance

4. We aim to take the power of data and technology to drive change in healthcare. It helps improve the quality of care, patient safety, patient experience, caregiver-patient relationships, and customer loyalty

5. We use the power of data-driven decision-making for accurate strategy, operational efficiency, competitive advantage, productivity increase, cost reduction, satisfied patient journeys, and customer satisfaction through personalized insight. It also helps foster innovation through new digital models and tools like AI and cloud computing

6. We intend to create an engaged ecosystem in any workplacs All contributors of any parties (consultants, healthcare personnel, staff of technology companies, and other business partners) work together towards shared goals with a high level of commitment, motivation, and loyalty

Our services for healthcare facilities

1. Take the power of technology and innovation to become a leader in the healthcare industry

2. Identify and evaluate the informatics needs

3. Gather and analyse high-level requirements and feedback from all internal stakeholders to ensure accurate business needs

4. Gather and analyse high-level requirements and feedback of all external stakeholders to ensure the final digital solution aligns with the needs of patients, regulators, payors, and other in-use technologies

5. Evaluate actual performance and existing technologies

6. Perform gap analysis by comparing actual performance and existing technologies with informatics and business needs

7. Assist executives in creating roadmaps, strategies, action plans, and project management for digital transformation

8. Provide guidance and recommendations that help each organization meet its goal, including research for updated trends, technology adoption, software acquisition, implementation, and purposeful technology usage

9. Define the budget for digital transformation: determine the total cost of ownership (TCO) by considering beyond the initial purchase price to include costs for implementation, training, support, maintenance, customization, and potential future upgrades

10. Define a timeframe for digital transformation: depend on factors like the project's scope, company size, and cultural readiness

11. Identify and evaluate internal and external constraints of digital transformation, such as suboptimal or missing strategies, computer illiteracy, tight budget, and inadequate choice of digital health technologies

12. Identify solutions for those constraints

13. Conduct or support homegrown

(in-house) software development, including end-to-end service delivery (test and deliver developed functions from alpha test, beta test, user acceptance testing (UAT) to end user training and support

14. Identify and/or procure new and up-to-date technologies to enhance business

15. Guide and support all processes of technology acquisition, particularly HIS and EHR, that include preparation of request for proposal, identification and evaluation of available products, vendor due diligence, and negotiation

16. Guide and support software selection to ensure the right software that meets business needs

16.1 Explore options: research the market for potential vendors and solutions, taking into account customer reviews or brand reputation, industry reports, company stability, and company strength. It ensures successful technology adoption and business continuity of vendors

16.2 Assess compatibility (interoperability, software interface, and integration) or the ability of a system or software to function properly within a specific environment or with other technologies without conflict. It ensures smooth operation, minimizes disruption, and protects prior IT investments

16.3 Check security and compliance, or ensure that selected software adheres to all healthcare quality-standard compliance, all relevant industry security standards, and data privacy regulations

16.4 Evaluate support and training: ensure the vendor offers comprehensive support services, including training, troubleshooting, and regular updates

17 Guide and support to evaluate and test selected options

17.1 Request for tailored demonstrations that focus on specific workflows and use cases

17.2 Conduct free trials and proof of Concept (POC): take advantage of free trials to test the software hands-on, involve the end-users (employees who will use it daily) in this testing phase to get feedback on usability and efficiency

17.3 Use a scoring matrix: Develop a standardized scorecard to objectively rate each vendor and product against your prioritized requirements and evaluation criteria

18. Guide and support the preparation of request for information (RFI), request for proposal (RFP), statement of work (SOW), and terms of reference (TOR) that includes price, licensing, service level agreements, expectations, scope of work, roles and responsibilities, and deliverables to ensure a clear and common include between client and vendor

19. Point of contact and coordinator between healthcare organization and software vendors

20. Get healthcare organization ready for software implementation

20.1 Gather and analyse requirements and feedback through all phases of implementation

20.2 Figure out constraints and solutions

20.3 Conduct or assist, and/or perform user acceptance testing (UAT) for a healthcare organization to validate data, validate performance, and identify issues such as bugs, stoppers, unavailable mandatory functions, and data before implementation

20.4 Training super-user and user before Go-live

20.5 Guide and support user acceptance testing (UAT)

20.6 Support after Go-Live: IT call center, helpdesk voice recording, user-feedback gathering, best practice suggestion, workaround problem solving, issue reporting, and change request

21. Change management to ensure smooth transitions with minimal disruption

21.1 Manage people's resistance

• a. Analyse root causes of resistance such as misperception, over expectation, lack of self-confidence, lack of knowledge and skills, fear of the unknown future, and fears of change
• b. Provide deep listening, empathy, communication, education, reassurance, encouragement, and empowerment

21.2 Workflow and process management

• a. For agility and adaptability
• b. To streamline patient journey for better patient experience
• c. To align with functions of software for smooth implementation and user satisfaction

22. Use the advantages of AI, technology, and innovation to improve patient experience, patient safety, and quality of care, such as:

22.1 Use a clinical decision support system (CDSS) to increase physician performance and clinical outcomes

22.2 Use electronic prescribing to reduce prescribing errors due to illegible handwriting

22.3 Use electronic prescribing with CDSS integration to reduce prescribing errors due to human error

22.4 Use Electronic Medication Administration Records (eMAR) to reduce medication errors

22.5 Use electronic clinical documentation systems to facilitate comprehensive patient records and better communication among a multidisciplinary care team, ensuring continuity of care and more efficient workflows

22.6 Use all electronic processes to streamline communication between physicians, nurses, pharmacists, technicians, and allied health professionals to reduce time spent on phone calls, faxes, and manual chart reviews

22.7 Use AI and technologies for more efficient risk assessment and prevention, including real-time monitoring and early detection, data analysis and predictive insights, automated risk assessment and reporting, enhanced communication and care coordination, and robust data security and compliance

22.8 Use a tracking system to improve service operations, including waiting time, bed management, resource allocation, equipment downtime, resource management, inventory, and purchasing

22.9 Use telehealth technology to streamline resource utilization especially human resource as care-providers, close the disparity gap among campuses, and maintain a continuum of care

22.10 Use technologies to improve care for aging and chronic diseases, such as ambulatory or home monitoring, wearable devices for monitoring and tracking, smart home devices, disability assistive technology, medication management tools, telehealth, and virtual care

23. Empower and encourage patients to become partners of their care team through patient portals and technology

23.1 provide access to health information:

23.2 enable secure and direct communication between care providers, patients, and families through patient portals, secure messaging, social media, and other communication technologies.

23.3 support self-management for tasks like requesting prescription renewals, managing appointments remotely, and paying bills

24. Manage, analyze and utilize business data

24.1 To forecast business opportunities and ensure that business is headed in the right direction

24.2 To evaluate performance and productivity, as well as to identify risks and obstacles

24.3 To assure that they are protected, accurate, and efficiently utilized to improve healthcare quality and business

Heading

2. Manage people

2.1 Unleash full potential of staff

2.2 Encourage expression of ideas and insights

2.3 Support continued education and training

2.4 Promote career development

2.5 Boost collaboration and communication across the organization, patients, and business partners for

• a. Better understanding and harmony
• b. Better sharing of ideas, knowledge, best practices and resources
• c. Improving customer services through prompt customer feedback sharing and lessons learned sharing

2.6 Develop and sustain staff engagement

3. Take the power of data, technology, and innovation to strengthen core business

3.1 Manage, analyze, and utilize data to forecast business opportunities to become a leader in the healthcare industry, and.........

3.2 Ensure business is heading in the right direction

3.3 Manage, analyze, and utilize data to evaluate performance, productivity, outcomes, risks, and obstacles

2. Manage people

2.1 Unleash full potential of staff

2.2. Encourage expression of ideas and insights

2.3. Support continued education and training

2.3 Promote career development

2.4. Boost collaboration and communication across the organization, patients, and business partners for

• a. Better understanding and harmony
• b. Better sharing of ideas, knowledge, best practices and resources
• c. Improving customer services through prompt customer feedback sharing and lessons learned sharing

2.5. Develop and sustain staff engagement

3. Take the power of data, technology, and innovation to strengthen core business

3.1. Manage, analyze, and utilize data to forecast business opportunities to become a leader in the healthcare industry, and

3.2 Ensure business is heading in the right direction

3.3 Manage, analyze, and utilize data to evaluate performance, productivity, outcomes, risks, and obstacles

Our services for technology companies.

1. Point of contact, facilitators, and coordinators between healthcare organizations and software companies

2. Bridging the gap between healthcare personnel and technology personnel

2.1 Foster a culture of open dialogue, transparency, and feedback

2.2 Ensures diverse perspectives are integrated from the initial planning, development stages, implementation, and maintenance

3. Guide and assist healthcare organizations to genuinely understand themselves

3.1 Clarify and evaluate the informatics needs for operation and business

3.2 Assist in creating roadmaps and strategies for digital transformation

3.3 Perform gap analysis to understand themselves by comparing actual performance with expectation or desire

3.4 Identify and evaluate internal and external constraints of digital transformation, such as suboptimal or missing strategies, computer illiteracy, knowledge and skills in software implementation, tight budget, limited time frame, and inadequate qualified human resources.

3.5 Find solutions for those constraints

4. Reduce risks and avoid adoption failure due to inaccurate or inadequate requirements from healthcare organizations

4.1 Determining business requirements

4.2 User involvement to ensure the final product meets real needs and successful adoption. This involvement should span from the initial planning stages to post-go-live period

4.3 Gather and analyze user requirements and feedback to know users comprehensively and truly

4.4 Established requirement (system specification and desired user interface)

5. Ensure the software is successfully adopted and provides value by handling tasks like configuration, data migration, testing, training, and support. Key roles often include project managers, functional experts, and IT specialists.

6. Facilitate negotiation over functionality deployment and time frame

7. Prevent over-customization, which can lead to challenges such as high costs, complex and difficult upgrades, increased maintenance burdens, and harder to adopt new technologies or integrate with other systems, by the following procedures

7.1. Prioritize clear, goal-oriented requirements

7.2. Encourage using standardized features

7.3. Evaluate customization requests critically

7.4. Prioritize workflow and process management to align with software functionality over replicating old systems.

7.5. Facilitate configuration to reduce bespoke code

8. Manage user resistance to the new system or change

8.1 Analyse root causes of resistance such as unrealistic expectations, misperception, lack of confidence, fears of change, and fear of the unknown future

8.2 Manage user expectations by setting clear expectations from the start, proactively communicate the capabilities and limitations of a product or service.

8.3 Identify and correct misperception and fear by listening, empathy, communication, education, and encouragement.

8.4 Facilitate change management

8.5 Separate persons from the behaviour by addressing the specific, inappropriate actions and their impact on team performance

8.6 Base discussions on facts, data, policies, or performance metrics to keep the conversation grounded in logic rather than emotion

9. Point of contact, facilitators, and coordinators between healthcare organizations and software companies

10. Conduct or assist User Acceptance Testing (UAT) for a healthcare organization to validate/test performance and identify issues (bugs) before implementation

11. Conduct or assist super-user and user training before Go-live

12. Assist user interface design to make it friendly, practicable, easy to access, and facilitate action

13. Provide data input, data validation, and output testing during database-development step of software development life cycle

14. Support after go-live: IT call center, helpdesk voice recording, user-feedback gathering, best practice suggestion, workaround problem solving, issue reporting, and change request

15. Facilitate beta testing, which includes unit testing, integration testing, system testing, regression testing, and user acceptance testing before official release of product

16. Local support team for international vendors

16.1 Timely response to demands and problem-solving

16.2 Proximity allows for more in-depth, hands-on diagnostics and troubleshooting directly

16.3 On-site assistance

16.4 Cultural insight

16.5 Better understanding of regional regulations

16.6 No language barrier